Terms & Conditions

1. Definitions

• "Nathira" / "we" / "us" / "our" — the watch care workshop operating at 41/6 Thanon Silom, Bang Rak, Bangkok 10500, Thailand.
• "Client" / "you" — any person who contacts us, visits our workshop, or submits an enquiry through our website.
• "Services" — dial refinishing, strap fitting and sourcing, and appraisal and documentation as described on our website.
• "Agreement" — these Terms & Conditions together with any specific service quotation accepted by you.
• "Watch" / "Item" — any timepiece left with us or discussed in the context of our services.

2. Acceptance of Terms

By submitting an enquiry form on our website, contacting us by telephone or email, visiting our workshop, or leaving a watch with us for service, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

Our services are available to individuals aged 18 and over. By engaging with us, you confirm that you are of legal age and have the capacity to enter into a binding agreement under Thai law.

3. Services

Nathira provides the following services from our workshop in Bangkok, Thailand:

• Dial Refinishing — sympathetic restoration or refinishing of watch dials. Scope agreed prior to commencement. Price: ฿5,800 THB.
• Strap Fitting & Sourcing — selection and fitting of straps or bracelets appropriate to your watch. Price: ฿1,700 THB.
• Appraisal & Documentation — written condition assessment with photographs, suitable for insurance or personal records. Price: ฿3,300 THB.

Services are provided in person at our Bangkok workshop. We do not currently offer postal or remote services. Prices are stated in Thai Baht (THB) and are inclusive of applicable taxes.

4. Service Scope and Changes

Before commencing any work, we will discuss the scope with you and confirm the expected outcome. Work begins only after verbal or written agreement on scope and price.

If, during the course of work, additional issues are identified that require attention beyond the agreed scope, we will pause and contact you before proceeding. No additional charges will be applied without your explicit authorisation.

We reserve the right to decline to proceed with a service if, in our professional judgement, undertaking the work would damage or significantly alter the character of the item in a way we cannot recommend.

5. Items Left in Our Care

When you leave a watch with us:

• We will document the condition at intake, including photographs.
• The item will be stored securely in a locked cabinet when not being actively worked on.
• We carry appropriate cover for items in our care. Details are available on request.
• You are responsible for disclosing the approximate value of any item left with us at the time of intake.
• Items not collected within 60 days of notification of completion will be subject to a storage fee of ฿200 THB per week thereafter, and we reserve the right to make reasonable disposal arrangements after 12 months if contact cannot be made.

6. Payment

Payment is due in full upon collection of the item, unless otherwise agreed in writing. We accept cash (Thai Baht), bank transfer, and major credit and debit cards.

If you decline to proceed with a service after assessment work has already been carried out, a nominal assessment fee of ฿500 THB may apply, at our discretion.

We do not issue refunds for completed services except where work is demonstrably deficient compared to the agreed scope. Any such concern should be raised with us within 14 days of collection.

7. Intellectual Property

All content on our website, including text, photography, and design, is the property of Nathira or is used with permission. You may not reproduce, copy, or redistribute any content without our prior written consent.

Appraisal documents prepared by Nathira are provided for your personal and insurance use. They may not be presented as third-party endorsements or reproduced commercially without our agreement.

8. Disclaimers

While we carry out all work with care and skill, the nature of watch repair and restoration means that outcomes cannot always be stated with certainty in advance. We provide our services on the basis of our professional assessment and will communicate openly about expectations.

We do not provide financial valuations as part of our appraisal service. Our appraisal documents describe condition and character; they do not constitute a financial valuation for buying, selling, or tax purposes.

Information on our website is provided in good faith but may not reflect the most current state of our services or pricing. Please contact us directly to confirm current details.

9. Limitation of Liability

Our liability for any loss or damage arising from the provision of our services is limited to the fee paid for the specific service in question. We are not liable for indirect, consequential, or economic losses.

This limitation does not apply in cases of gross negligence or wilful misconduct on our part. Nothing in these terms excludes liability that cannot be excluded under applicable Thai consumer protection law.

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to supply chain disruptions, public health measures, or natural events.

10. Indemnification

You agree to indemnify Nathira against any claims, costs, or losses arising from your misrepresentation of the ownership, provenance, or value of an item left with us, or from your breach of these Terms & Conditions.

11. Termination

Either party may withdraw from a service agreement before work begins without penalty. Once work has commenced, termination by the client may result in a partial charge proportionate to work completed.

We reserve the right to decline service to any individual at our discretion, including where we have reasonable concern about the provenance of an item.

12. Dispute Resolution

These Terms & Conditions are governed by the laws of the Kingdom of Thailand. Any disputes arising will be subject to the jurisdiction of the courts of Bangkok, Thailand.

We encourage any concerns to be raised with us directly in the first instance. We will make a genuine effort to resolve issues informally before any formal process is considered.

13. General Provisions

• Entire agreement: These terms, together with any specific quotation, constitute the entire agreement between us for the service in question.
• Severability: If any provision of these terms is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver: Our failure to enforce any provision does not constitute a waiver of our right to do so in the future.
• Assignment: You may not assign your rights under these terms without our written consent.

14. Changes to These Terms

We may update these terms from time to time. Where changes are material, we will post a notice on our website. The version in effect at the time you engage our services will apply to that engagement.

15. Contact

For any questions relating to these terms:

• Email: [email protected]
• Address: Nathira, 41/6 Thanon Silom, Bang Rak, Bangkok 10500, Thailand
• Telephone: +66 2 718 4093